Public relations and media relations – Fostering dialogue, building trust, shaping opinions
Public Relations – what is it?
The term Public Relations – short "PR" – was coined in the USA in the 19th century. It describes the " relations with the public" of companies and organisations or the functional area in institutions that deals with this task. The German equivalent is most likely to be "Öffentlichkeitsarbeit".
PR has the task of mediating – between companies or organisers on the one hand and their various stakeholders on the other. Stakeholders include customers, employees, residents, suppliers, shareholders, politicians, lobbyists, initiatives, non-government organizations (NGOs), voters, donors, multipliers and influencers in the social media. And of course the professional opinion leaders, the journalists.
The aim of public relations activities is to positively influence public opinion in the sense of the organisation in order to contribute generally to a favourable perception, an advantageous image and a good corporate reputation. In this respect, PR differs from advertising, the sales-oriented marketing communication.
In paid media, advertising is designed to persuade individual addressees – customers and consumers – to take concrete action. For example, buying goods. In most cases, the aim of advertising is to increase sales.
PR, on the other hand, is aimed at all target groups – with the intention of improving the awareness of the sender, building understanding and trust, presenting oneself as a competent and credible interlocutor and generating "goodwill", which has a balancing effect on reporting in the event of conflicts. The aim of PR is to get decision-makers in the media to include messages from the sender in their reporting or to make the sender the object of the news. This succeeds when the messages are well prepared and, above all, have a real news value.
Why PR is an integral part of successful corporate communication
Paid advertising can only be a part of communicating the opinion about your company, its tasks, goals and special features to your target groups. Public relations are therefore an indispensable part of the communication of all companies and organisations that have to achieve concrete goals and do not want to rely solely on advertising budgets – or do not have them.
Important: PR work must be strategically considered and, above all, long-term. If used correctly, even limited budgets can have a major impact.
What successful PR and press work can achieve
- It leads to an increase in awareness and reputation.
- It arouses the interest of new customers, multipliers, potential employees in the companies or the organisation.
- It leads to becoming an interesting, competent contact for the press, journalists and the media.
- It supports the credibility of the sender by making clear and explaining objectives and intentions. Also because an editorial contribution is perceived differently than an advertisement, a TV spot or an online advertising banner.
- It prepares the ground for hearing and being able to react quickly and flexibly, even when there is a problem.
- And it expands its online presence – also by consistently observing the criteria of Search Engine Optimization (SEO). This is particularly important. Because almost every (purchase) decision begins with an online search. Just like any research by journalists. And the results of the PR work in the network are permanently available and can still be found years later.
Which topic areas are of interest to decision-makers in public relations?
Consistent public relations work covers a number of sub-areas that PR decision-makers should consider and deal with in an integrated manner.
PR within companies is coined with the term Human Relations. PR outside the organization has far more sub-areas. The Deutsche Public Relations Gesellschaft (DPRG) distinguishes between media relations (with journalists), public affairs (with politics), financial/ investor relations (with shareholders and financial decision-makers), community relations (with neighbors and residents; see also Corporate Social Responsibility), product PR (with users and users of products and services), issues management, crisis communication (in the event of problems), sales PR (to support sales) and international PR (in certain countries or economic regions or globally).
How we can support you in public relations and media work
Together with you, SpiessConsult develops the strategic basis of your PR work and ensures a stringent link with the other communication activities of a company or organisation, for example within the framework of integrated campaigns. We often deal with products in need of explanation, complex services and sensitive issues, especially in areas of social and economic conflict.
The concrete tasks include:
- Development of PR strategy
- PR consulting, PR editing
- Topic Setting, Isues Management
- Execution of press work/media work/media relations
- Online PR, social media, online press work
- Organization and assumption of PR tasks as an external press office
- Organisation and realisation of events (press conferences, seminars, conferences, symposia, trade fairs and other events)
- Design and production of all PR-relevant media (content in general, annual reports, newsletters, magazines, presentations, events, websites, online magazines, etc.)
- Media monitoring / communication controlling
Would you like to improve your public relations? Intensify contact with the press? Advance the storytelling of your company?
Together we develop the right strategy and the appropriate communication content. Talk to us.